KEY POINTS TO REMEMBER

Nothing satisfies us more than the knowledge that we have played a pivotal role in helping you manage your financial future. Our journey with you continues throughout your lifetime and for your future generations. Our relationship with you is built on a platform of mutual trust and respect. To strengthen that trust, we have included some items which could help you in making the right decision pertaining to your certificate.

1. Free Look Period

• The free look period starts from the date you first received your new certificate document.
• If you decide to cancel your Takaful plan, you have 15 days from the date you first received the certificate document. Please write to us to confirm your intention and we shall refund all contributions paid after deducting any medical expenses incurred in accepting your proposal.

2. Terminating Your Takaful Coverage to Enter Into a New Takaful Plan

Do you know that when you lapse or surrender an existing Takaful certificate in order to replace with another (by the same or a different Takaful operator) you will lose out?

• The new certificate is usually of a higher contribution based on the current age.
• You may need to pay extra contribution or be denied Takaful coverage if there are changes to your health.
• In most medical and critical illness certificates, the waiting period (the duration when no claim is payable) resumes from the certificate issue date or reinstatement date, whichever is later.  You can meet your financial objectives by upgrading your Takaful coverage instead of replacing it. Exercise your right to keep your financial objectives on track and be wary of undue influence from any party to terminate your existing certificate.

3. Contribution Payment

• You can make use of bank or credit card auto debit facilities to make payment to MAA Takaful.
• For your convenience, we encourage you to use Internet Banking to plan contribution payment to avoid delay.

* Alternatively, you can pay with cash directly to our service centers or specified banks. If you are making your contribution payment by cheque, always ensure that the cheque is payable only to MAA Takaful Berhad.


4. Your Personal Information

We are committed to ensure the safety and security of our customer’s personal information in our operations. As such, we have put in place strong security measures to prevent unauthorized access, which could result in alteration, destruction or theft of data or compromise the confidentiality of our customer’s data. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.

• Your personal information will only be used by MAA Takaful’s authorized personnel in the course of processing and administering your Takaful plan.
• Your data will never be shared with another party that is not authorized by MAA Takaful to process or administer your Takaful plan.

5. Comprehensiveness and Transparency in Product Information

We are also committed at all times, in ensuring that all information and disclosure of our products and services is fair, accurate and comprehensive. As such, we shall not engage in deceptive, misleading or false representations with regards to our product and services.


6. Common Documentation for Ease of Processing

We make this Family Takaful – Claim forms online for your convenience, can be downloaded through the following link :-  DOWNLOAD CLAIM FORM

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